What to Do If Your Website Starts Sending Spam Emails

April 15, 2025


Recently, we faced an issue where one of our websites began sending out spam emails without our knowledge. This is a serious problem — not only can it damage your reputation, but it can also get your domain blacklisted.

Here are the steps we took to identify and resolve the issue:

1. Paused Outgoing Emails

We immediately limited outgoing email activity from the server to stop further abuse while we investigated.

2. Checked for Malware or Infections

We scanned the site for any suspicious code or unauthorized files. In some cases, outdated or vulnerable plugins can be a way in for attackers.

3. Restored a Clean Version of the Website

To ensure any potentially compromised files were removed, we restored an earlier backup of the site from a time when we knew it was clean.

4. Reset WordPress User Passwords

As a precaution, we reset all WordPress user passwords. If your site has been compromised, it’s possible login credentials were exposed. Resetting passwords helps secure access and prevents unauthorized logins.

5. Updated All Plugins

Outdated plugins are one of the most common entry points for attackers. We made sure everything was fully up to date, especially key plugins like Gravity Forms.

6. Added Google reCAPTCHA & Enabled Anti-Spam Tools

We configured Google reCAPTCHA on all forms to block bots and turned on Honey Pot — an invisible method to trap spambots before they submit the form.

7. Reviewed Site Configuration

We double-checked the site’s outgoing mail settings to ensure they weren’t being misused. Where possible, we locked down sensitive permissions.

8. Worked with Server Admins

Our server team checked logs and mail activity from WHM (Web Host Manager) to identify the root cause and prevent further issues.

Keeping your website secure is an ongoing responsibility — and one best handled with care. Outdated plugins and WordPress versions are a common gateway for hackers to slip in and cause damage, like sending spam or compromising data.

If you notice red plugin warnings in your dashboard, or something just feels off, it might be time to get Zoik to update your site. We know what to look for and how to apply updates safely — without breaking things. Regular maintenance can prevent bigger problems down the track and keep your site running smoothly.